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Questions, answered

Plans, exports, templates and the watermark. If your question isn’t covered here, the support team answers by email.

Getting started

Do I need to install anything?

No. Create Colab runs in a current version of Chrome, Edge, Firefox or Safari on desktop, and in mobile Safari and Chrome on phones. Open the editor, drop in a clip and start typing.

How do I sign up?

Enter your email on the sign-up page and we send you a 6-digit code. Type it in and your account is ready. There are no passwords to remember; every sign-in works the same way.

Can I try it without paying?

Yes. The Free plan is free for as long as you want it: 720p exports, 40 starter templates, 80 sound effects, clips up to 60 seconds and 5 exports a day. Exports carry a small Create Colab watermark.

What files can I upload?

MP4, MOV and WebM work best, along with most phone recordings. Free clips can be up to 60 seconds long, Pro clips up to 5 minutes. Vertical, square and widescreen all work, and the canvas follows your clip’s shape.

Editing

How do top and bottom captions work?

Add a text layer and pick top, bottom or free placement. Captions default to the classic Impact-style look, white with a black outline, and you can change size, outline width and color. Drag the layer on the timeline to set when it appears and disappears.

Which motion effects are there?

Zoom punch, shake, slow-mo, freeze frame and speed ramp. Each one is a block on the timeline: stretch it to change the length, and use the panel on the right to set the strength.

Does editing slow down on a big clip?

Previews run in your browser at a lighter resolution, so scrubbing and retiming stay quick. The full-quality version is made on our servers when you export.

Can I undo things?

Every change goes into the undo history for the session. Use Ctrl+Z (Cmd+Z on a Mac) or the undo button above the timeline. Projects you save keep their latest state.

Templates & sounds

What is the weekly Top 10?

Every Monday we publish the ten meme formats people are actually remaking that week, ready to use with the timing already set. You can find them at the top of the template gallery. Older picks stay in the gallery after they drop off the list.

What is a premium template pack?

A themed set of templates, such as reaction faces or gym and parkour fails. Packs are included with Pro and Studio. On the Free plan you can buy a single pack for $3.99 and keep it, with no subscription.

How many sound effects are there?

80 on Free and more than 600 on Pro and Studio: air horns, record scratches, crowd laughs, dramatic stings and the rest of the meme toolkit. On Studio you can also upload your own sounds.

Can I use templates in ads or client work?

Templates are licensed for personal posts and social media. Commercial use, meaning ads, sponsored posts or work you do for a client, needs the Studio plan, which includes a commercial use license. See the terms for details.

Exports & watermark

What quality are exports?

720p on Free, 1080p HD on Pro, and up to 4K at 60fps on Studio. Pro and Studio exports also skip the queue with priority rendering.

How do I remove the watermark?

Upgrade to Pro or Studio and your exports from then on have no watermark. On Studio you can add your own watermark or logo from the brand kit.

How long are my exports kept?

Exported files are deleted from our servers after 24 hours, so download them or save the project. Saved projects stay in Projects for as long as your account is active.

Why did my export take a while?

The clip uploads when you hit export, then renders on our servers. Long clips, 4K output and busy evenings add time. Paid plans get priority rendering. If an export fails, retry it from Projects or tell us.

Billing & account

How much do the paid plans cost?

Pro is $9 a month or $79 a year. Studio is $18 a month or $156 a year. Paying annually saves up to 28%. Prices are in USD and taxes may apply. The pricing page has the full comparison.

How do I cancel?

Go to Account > Billing and choose Cancel plan. Your plan stays active until the end of the period you paid for, then your account moves to Free. Your saved projects are kept.

Can I get a refund?

A first monthly payment can be refunded within 7 days, and annual plans within 14 days of purchase or renewal. Template packs can be refunded within 7 days if you haven’t exported anything from them. The refund policy has the details.

How do I delete my account?

Go to Account > Privacy and choose Delete account. Saved projects and uploads are removed within 30 days. You can download a copy of your data from the same screen first.

Still stuck?

Send us the question, plus a link to the project if it’s about an export. We reply within one business day.

Contact support

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