Refund policy

Last updated: October 26, 2026

The short version

• Monthly plans: your first payment can be refunded within 7 days.
• Annual plans: full refund within 14 days of purchase or renewal.
• Template packs: refundable within 7 days if you haven’t exported anything from the pack.

Monthly plans

If Pro or Studio isn’t right for you, ask within 7 days of your first monthly payment and we will refund it in full. Monthly renewals after that are not refunded, but you can cancel at any time in Account > Billing and you won’t be charged again. You keep paid features until the end of the month you paid for.

Annual plans

Annual Pro ($79) and Studio ($156) plans can be fully refunded within 14 days of the original purchase or of any yearly renewal. We send a reminder email before each annual renewal so it doesn’t surprise you. After 14 days, you can still cancel to stop the next renewal.

Template packs

A premium template pack bought on its own for $3.99 can be refunded within 7 days if no template from that pack has been used in an export. Once a pack template has been exported, the sale is final. Packs included with Pro or Studio are part of the plan and aren’t refunded separately.

How to ask for a refund

Use the form on the support page or email support@createcolab.co.in from the address on your account. Include the date of the charge. You don’t need to give a reason, though it helps us improve. Refunds are issued by Colab.

When you get your money

Approved refunds go back to the original payment method. Depending on your bank they usually appear within 5 to 10 business days. After a plan refund your account moves to Free right away, and your saved projects are kept. If something went wrong on our side, such as a double charge or exports that failed, contact us at any time and we will fix it, even outside these windows. Your rights under local consumer law are not affected.